Throughout this review, we will take a closer look at every aspect of this brand spanking new casino and see if they are getting off on the right foot.
By examining different features such as their game selection, customer service, and promotions program, we should be able to determine if they are a quality site worth playing on.
Anything that we say in this review is coming from our own opinions and research.
No one else has any say in what we write for this review, and we take pride in painting the most honest picture that we can of each casino.
Now, let’s dive right in and check out what this casino is all about!
- Website: www.vegashero.com
- Launched in 2017
- Licensed by Malta Gaming Authority, UK Gambling Commission
- Email: firstname.lastname@example.org
- Telephone: 00356 27761397
Hit & Misses
- Deposits Are Instant & Free of Charge
- Large Selection of Live Casino Games
- Small Playthrough Requirements
- Nearly 600 Different Slot Games
- US Players Not Accepted
- Typos & Broken English
Vegas Hero Casino is one of the newest online casinos to grace the internet with its presence. Normally, it would be hard to trust a new casino right off the bat, but this casino is different.
This is because they are licensed by two of the strictest gaming commissions that exist, otherwise known as the Malta Gaming Authority and the UK Gambling Commission.
Throughout this review, we will take a closer look at every aspect of this brand spanking new casino and see if they are getting off on the right foot. By examining different features such as their game selection, customer service, and promotions program, we should be able to determine if they are a quality site worth playing on.
Anything that we say in this review is coming from our own opinions and research. No one else has any say in what we write for this review, and we take pride in painting the most honest picture that we can of each casino. Now, let’s dive right in and check out what this casino is all about!
Compared to their competitors across the online gambling industry, Vegas Hero Casino offers a huge library of games for their gamblers to enjoy. This giant game selection of over 1300 games features categories such as slot games, table games, roulette games, progressive jackpot games and live casino games.
Just by looking at their slot games section alone we can see that they feature just under 600 different slot games, which is more games than most online casinos have in total. Some of these slots even have progressive jackpots attached to them, which makes them way more exciting to play since some of these jackpots reach way up into 7-figures.
However, slot games are not the only place where you will find progressive jackpots at Vegas Hero Casino. They also feature video poker games and table games that come with progressive jackpots attached to them as well.
This is great since it gives players who do not enjoy playing slot games a chance at some big paydays that they normally would not be able to achieve without the help of a progressive jackpot.Vegas Hero Casino also offers one of the largest selections of live casino games that we have ever seen before with a jaw-dropping 17 different options.
This means that there are at least 17 live dealers in their gaming studios at all times, which is pretty impressive for an online casino.
These 17 different games include some unique names that we have not seen before, such as the Live Dream Catcher and Live Stud Poker.
When it came to finding developers for their games, Vegas Hero Casino spared no expense. They boast a gaming library that was developed by gaming software giants such as NetEnt, Microgaming, and Evolution Gaming. NetEnt is responsible for most of the live dealer games, which are a major attraction for Vegas Hero Casino.
It is important to keep in mind that Vegas Hero Casino is a fairly new online casino, so their library is still growing. In the near future, this already extensive list of games could increase in size dramatically.
Here is a taste of some of the games that Vegas Hero Casino is currently serving on their delicious menu of gambling options:
- Butterfly Staxx
- Viking Runecraft
- Gonzo’s Quest
- Jurassic World Online Slot
- Sails of Gold
- Super Lucky Frog
- The Phantom of the Opera
- Fruit Bonanza
- Finn and the Swirly Spin
- Jungle Spirit: Call of the Wild
- Aloha! Cluster Pays
- Scruffy Duck
- Crystal Queen
- Immortal Romance
- Fu Er Dai
- King Tusk
- Big Win Cat
- Humpty Dumpty Wild Riches
- Empress of the Jade Sword
- Single Deck Blackjack
- Vegas Strip Blackjack Gold
- European Blackjack Redeal Gold
- Blackjack Game
- Casino Hold’em
- Casino Stud Poker
- Beat Me
- Pai Gow Poker
- Cyber Stud Poker
- Spanish 21 Blackjack Gold
- Mini Baccarat
- European Blackjack MH
- Single Deck Blackjack MH
- Super Fun 21
- Poker Pursuit
- High Limit European Blackjack
- High Limit Baccarat
- Baccarat Game
- Vegas Single Deck Blackjack Gold
- Triple Pocket Hold’em Poker
- Multi-Hand Vegas BJ
- Multi-Hand European BJ Gold
- Hi-Lo 13 European Blackjack Gold
- Double Exposure Blackjack Gold
- Big 5 Blackjack Gold
- Baccarat Gold
- Atlantic City Blackjack Gold
- Premier Multi-Hand Euro Bonus Blackjack Gold
- Premier BJ High Streak Gold
- Punto Banco
- Texas Hold’em
- Oasis Poker
- Progress Red Dog
- Pontoon Professional Series
- Double Exposure Blackjack
- European Roulette
- European Roulette Gold
- Roulette Pro Low Limit
- French Roulette
- Roulette Lobby
- French Roulette Low Limit
- American Roulette
- Rocket Roulette
- French Roulette Gold
- Immersive Roulette
- Turkish Roulette
- Double Ball Roulette
- Auto Roulette
- Auto Roulette VIP
- Multi-Player Roulette
- English Roulette
- Multi Wheel Roulette Gold
- PR Diamond Edition
- Premier Roulette
- Roulette Pro
- Roulette Advanced
- Mega Moolah
- Divine Fortune
- Mega Fortune
- Hall of Gods
- Casino Stud Poker
- Super Lucky Frog
- Fruit Bonanza
- Leprechaun Goes to Hell
- Jackpot Poker
- Cosmic Fortune
- Tunza Munni
- Lotsa Loot Jackpot
- Major Millions Progressive 5 Reel
- Mega Moolah Isis
- Fruit Fiesta
- Arabian Nights
- Cash Splash
- King Cashalot
- Treasure Nile
- WoW Pot
- Mega Joker
- Golden Goal
- Bell of Fortune
- Speed Cash
- Gift Shop
Live Casino Games
- Live Roulette V.I.P
- Live Roulette Lobby
- Live Exclusive Blackjack
- Live Blackjack Lobby
- Live Dream Catcher
- Live Dealer Roulette V.I.P
- Live High Roller Roulette
- Live Texas Hold’em Ultimate
- Live Stud Poker Lobby
- Live Blackjack
- Live High-Roller Comm. Draw BJ
- Live BJ High Roller Standard Pro
- Live BJ High Roller Standard
- Live Immersive Roulette
- Live Dealer German Roulette
- Live Dealer Roulette Standard
- Live Dealer Roulette Promotion
If you plan on moving money to and from Vegas Hero Casino, you are going to need some reliable banking options to use. Vegas Hero has this suit in spades, and nearly every deposit option also doubles as a withdrawal option. This is good since you will always be required to withdraw money using the same banking method that you deposited with.
These banking options include many different types such as prepaid cards, e-wallets, debit cards, credit cards, and bank transfers. We love to see this wide variety of banking options because it ensures there will be a method for everyone, whether they have a bank account or not.
The best part about doing transactions on Vegas Hero Casino is that they come with no fees whatsoever! That goes for both deposits and withdrawals. This is rare for an online casino since most of them will, at the very minimum, charge a small fee for using a credit card.
The minimum amount that is required for each deposit is $10, while the maximum deposit for most of the banking options is $5000. The only exceptions are the electronic vouchers and the ecoPayz methods, which allow a maximum deposit of $300 and $1000, respectively.
The processing times for deposits range from instantly to instantly. This means you will never be stuck waiting for your deposit to go through, even though there are no fees involved, which is quite an amazing deal!
Completing these free and instant deposits does not require a lot of complex steps. All you need to do is go to your account page and then click on the “Deposit” button. From there you will select a deposit method from the list and then follow the instructions on the screen.
Here is the list of deposit options that are available on Vegas Hero Casino:
- Visa Credit Card
- Visa Debit Card
- MasterCard Credit Card
- Maestro Debit Card
- Entropay Prepaid Virtual Card
- Electronic Voucher
- Skrill E-Wallet
- Neteller E-Wallet
- ecoPayz E-Wallet
We would like to point out that if you plan on taking advantage of any deposit bonuses on Vegas Hero Casino, you should not use the Skrill or Neteller deposit methods. Players who deposit with these e-wallets are exempt from receiving any bonuses, which is common among online casinos due to the fees the casinos eat anytime someone wants to use them.
The minimum amount that is required for each withdrawal is $10, while the maximum amount that is allowed for each withdrawal is $2,300. Each player will be allowed to withdraw a maximum of $22,000 per month or $5,500 per week. However, if you manage to reach a high VIP status, these limits can be raised.
For those players who have been fortunate enough to make an amount that exceeds $100,000, Vegas Hero agrees to pay out the entire sum in equal monthly payments over a 10-month period of time. This is fairly standard across the industry, so we feel that this is a reasonable rule.
If you would like your withdrawal to be processed instantly, we recommend utilizing one of the e-wallets such as Neteller, Skrill, or ecoPayz. Withdrawals by debit or credit card will take between one to three business days to process, while online bank transfers will take anywhere from three to five business days.
To begin the withdrawal process, simply click on your account page and then click on the button that says “Withdraw”. At this point, you will just need to select a withdrawal method and then follow the instructions that are provided.
Here is the list of withdrawal options that are available on Vegas Hero Casino:
- Visa Credit Card
- Visa Debit Card
- MasterCard Credit Card
- Neteller E-Wallet
- Skrill E-Wallet
- ecoPayz E-Wallet
- Online Bank Transfer
It is interesting to note that there are a ton of extra banking options listed at the bottom of their website which cannot be found in the actual banking section. This is most likely because they plan on adding these different methods in the near future for their players to use.
Some of these additional payment options listed on their site include Euteller, Boku, iDeal, Trustly, Zimpler, Sofort Uberweisung, and Entercash.
The following countries are prohibited from signing up at Vegas Hero Casino:
- United States of America
Vegas Hero’s bonus promotions program as a whole is certainly lacking, since they only feature a total of two promotions. However, since their site is new, this is to be expected, and it is highly likely that they will be adding more promotions in the near future.
As it stands, they simply have a welcome bonus and a Tuesday bonus. Both of these are deposit bonuses which reward bonus money to the depositor as soon as the deposit clears. Any bonus money that you receive from these promotions can only be withdrawn from your account once you complete the playthrough requirements.
These playthrough requirements state that you need to wager an amount that is equal to 40 times the amount of bonus money that you won. This is extremely reasonable for an online casino in this day and age, since the playthrough requirements in any given online casino will range anywhere from 25 times to 100 times the bonus amount.
While the playthrough requirement amount is reasonable, the amount of time in which you are given to complete these playthrough requirements is not reasonable at all.
The terms and conditions clearly state that each player will have 14 days to complete any playthrough requirements, and any additional bonus money that has not been cleared will be confiscated.
Therefore, we recommend only taking advantage of the deposit bonuses when you are sure that you have a lot of free time coming up in the following two weeks.
Any free spins that are won through these promotions can only be used on a certain number of games. These games include Dazzle Me, Neon Staxx, Sparks, Glow, and Stickers. The playthrough requirement on any winnings from these free spins is 40 times the amount of the bonus money that you won while playing them.
Welcome Power Pack
The very first promotion that is available for gamblers on Vegas Hero Casino is a welcome bonus, which they refer to as a Welcome Power Pack. This Welcome Power Pack includes a deposit bonus on each of your first four deposits, each featuring a different bonus amount.
To get started on your bonus, simply head to the cashier for your Vegas Hero account and make a deposit. If it is not your first deposit, you will be required to select a different bonus code from the drop-down menu in order to receive each deposit bonus.
You will not need to do this for the very first deposit, since your bonus will be rewarded automatically after completing the transaction.
We have compiled all of the bonus information for each of the first four deposits below:
- 1st Deposit: 100% match bonus for up to $200 and 50 free spins
- 2nd Deposit: 50% match bonus for up to $200 with bonus code WHER02
- 3rd Deposit: 25% match bonus for up to $300 with bonus code WHER03
- 4th Deposit: 25% match bonus for up to $300 with bonus code WHER04
If our math serves us correctly, you will need to deposit $3000 over the course of these four deposits to receive $1000, which is the maximum amount of bonus dollars. This ratio is a little off compared to other sites, since you should receive somewhere between $1500-$3000 in bonus dollars for $3000 worth of deposit.
Nonetheless, this Welcome Power Pack is a great deal for players who are new to the site, and we highly recommend taking advantage of it by getting as many bonus dollars as you can. If for some reason you decide that this welcome bonus is not suitable for your needs, you can contact the customer support team and request to opt out of the deal.
Please note that if you deposited money into your account using Skrill or Neteller, you will not be able to take advantage of this welcome package.
If this information is getting to you a little too late and you already made a deposit using one of those two e-wallets, then you can just make another deposit with a different method to get the bonus ball rolling.
Don’t ever let anyone tell you that Tuesdays are boring. Anyone who is trying to make this claim has clearly never played at Vegas Hero casino before.Every Tuesday, they are offering anyone who wants to make a depositof at least $10 the chance to receive a 25% deposit bonus for up to $100!
We recommend that you make a deposit of at least $400 in order to get the maximum amount of bonus dollars out of this promotion. You will only be allowed to take advantage of this once per week, so you should make it count by achieving the full bonus, if your bankroll will allow it.
Once you go to your account’s cashier page to make a deposit, you simply need to select “Tuesday Bonus” from the bonus drop-down menu. Then you can just follow the directions on the screen to complete your deposit, and your bonus money will be available as soon as the deposit clears.
When it comes to giving customers the support they need, Vegas Hero has that suit in spades.
By simply clicking on the button with a question mark on it, which is located in the upper right-hand corner of their homepage, you will be presented with a list of options that will allow you to contact Vegas Hero’s customer support team.
The different contact options include email, live chat, or phone. It is rare to have a site that cares so much about their customers that they pay a team of telephone support members just to cater to players who do not like to talk digitally.
Here is a list of the different methods that you can use to contact customer support for Vegas Hero Casino, as listed on their website:
EMAIL: email@example.com@firstname.lastname@example.orgPHONE: 00356 27761397LIVE CHAT
Whoa, that’s a lot of email addresses! If you need help with anything related to gameplay, banking options, or the sign-up process, you can email their main support email.
If you just want to complain about something, or if the support email team did not correctly do their job when trying to help you, then you will write to the email@example.com email.
Finally, the last email that begins with “docs” is only going to be used when you are submitting your identity verification documents.
If email is not your cup of tea, or if you are interested in getting your problem solved as quickly as possible, you should contact the live chat customer service team.
The average response time for this method is way quicker than email, and it is also easier because you do not have to worry about logging into any email account. We recommend trying this method first and then moving on to the other methods if for some reason the live chat is not sufficient.
For a new online casino, Vegas Hero sure does seem to know what they are doing.
It is almost like a veteran in the casino industry created the plan for their operation, since they have a very small number of weaknesses.
The giant library of games combined with quality customer support and tons of reliable banking options are more than enough reason to recommend this online casino to gamblers who are looking for a new place to play.
The only way we could think to improve Vegas Hero would be to add more promotions to their promotions program and add Bitcoin to their list of banking options.